ZERO TOLERANCE ON ILLEGAL SUBSTANCES AND UNDERAGE DRINKING
We have a zero-tolerance policy on illegal substances and drugs. Anyone suspected of using or found in possession of illegal substances or drugs will be escorted from the grounds and handed over to the police. Undercover police officers may also be actively searching for offenders.
COMMITMENT TO SAFETY
We want all our patrons to have a great time at our concerts. That’s what concerts are all about. We actively support and promote equality, diversity and inclusion and strive for our concerts and events to be a place of belonging.
But we take bad behaviour seriously.
Bullying, fighting, inappropriate touching of others, throwing items on stage, or verbal abuse are all clearly abhorrent and unacceptable. No person should ever have to endure this type of behaviour by others when they are attending a concert and simply trying to have a great time. We take various measures at our concerts to keep patrons as safe as possible.
We ensure that security staff that are posted to dancing and “mosh pit” areas have a heightened awareness of bad behaviour.
COVID SAFE EVENT
Our events will be run in accordance with applicable Government directions, orders, regulations or guidance associated with COVID-19 in place at the time of the event, which are fluid and may change.
Refunds are only available in limited circumstances as set out in, and subject to, the Ticketmaster Purchase Policy (such as in the event of a cancellation or reschedule) or where required by applicable law. Complying with any government mandates or public health orders in place at the time of the event or the inability to attend due to illness or other change in personal circumstances does not render a patron eligible for a refund or exchange.
All events will be compliant with directions of each state’s Health Department. Should any of our events be unable to proceed on the original advertised date, they will be rescheduled to a planned backup date. All ticket holders will be advised directly in the event that there is a postponement or cancellation.
Please continually check this EVENT INFO page and our other communications platforms such as our social media pages, and please keep an eye out for email or SMS communication in the days prior to the event.
Please check our COVID page on this website for up-to-date information about vaccinations.
LEAVING THE VENUE AFTER THE SHOW
Please be prepared and allow some time to leave the venue if you are driving. Expect delays. Your patience is appreciated. Also please respect our neighbours.
Have a wonderful time
Have a question? Email us at: info@zaccariaconcerts.com