GENERAL INFORMATION
These events are held outdoors on sites with terrain that consists of grass and uneven, rough surfaces. There is no shade or undercover areas, and the inclement weather can have a significant impact on the conditions of the site. We recommend taking this into consideration and reviewing the relevant venue’s Event Site and Distances information within this guide.
Our events go ahead in wet weather unless conditions are deemed to be dangerous. If you have purchased an accessible ticket and have concerns regarding wet weather in the week leading up to the event, please contact us at hello@mg.live
We are continually striving to improve access to our outdoor venue sites and enhance the experience of our patrons with disability. Please contact us at hello@mg.live if you have any further questions regarding accessibility.
Patrons are advised that flicker, laser, strobe and other lighting effects may be in use at the event.
CARERS
We are pleased to support the National Companion Card system. You can receive a complimentary ticket for a carer when booking your tickets via Ticketmaster’s accessibility line on 1300 446 925 or alternatively, you can submit a request via https://help.ticketmaster.com.au. Please have your companion card handy when booking your ticket as well as bringing it along with you when attending the event. Please note there is a limit of one complimentary carer ticket per companion card.
We recommend bringing a carer who will be able to physically help you in navigating the event site and the uneven and rough terrain.
GUIDE & SERVICE DOGS
Guide dogs, hearing dogs, or registered assistance and companion animals are allowed on site. For patrons attending with a guide or service dog, we ask that handlers carry appropriate identification/accreditation for the dog and for the dog to wear at all times their identification coat and harness/lead.
If you are purchasing Reserved Seating tickets, please contact Ticketmaster’s accessibility line on 1300 446 925 or alternatively, you can submit a request via https://help.ticketmaster.com.au,and advise you require a complimentary seat for your service dog. At the event, our team of ushers can assist in removing the complimentary reserved chair for your service dog to sit comfortably with you in the reserved seating area. Please be aware patrons often stand / dance in front of their seats throughout the events.
Our venues can be very large sites where dogs will experience dense crowds, high levels of noise and laser, strobe and other lighting effects maybe in use at the event. We recommend guide and service dogs are not positioned within the front rows of the stage due to high sound volume and the dog’s comfort and wellbeing.
WHEELCHAIR PATRONS
Wheelchair tickets are available for purchase in the Reserved Seating area or in the GA Lawn area. There will be a designated wheelchair space in the GA Lawn area, and this will be signposted on the day with a blue wheelchair flag.
To purchase wheelchair accessible tickets, please contact Ticketmaster’s accessibility line on 1300 446 925 or alternatively, you can submit a request via https://help.ticketmaster.com.au.
ACCESSIBLE PARKING
Accessible parking at Mt Duneed Estate is split into 2 designated accessible areas:
- Wheelchair Patrons will park via Gate C on Pettavel Road in proximity to Entrance 1.
- Limited mobility patrons who required accessible parking but do not require wheelchair-specific accessible parking, will park via Gate E or F via Pettavel Road. There will be signage indicating a meeting point near this parking area for buggy assistance to Entrance 2 entry gates. Due to demand for buggy service, only 1 additional guest can join accessible patrons on the buggy.
Accessible parking spaces are limited, please assist us in event planning by registering for accessible parking here. Accessible parking capacity may become exhausted prior to the event and any events that are at capacity will be listed as such on the accessible parking form. Patrons will then be required to utilise the general parking area or pick-up drop off.
Accessible Parking spaces are not reserved and issued on a first-come, first-parked basis. Accessible parking is restricted to disabled parking permit holders only.
Please have your accessible parking permit displayed in your vehicle at all times and follow our traffic staff signage and instructions to the designated area.
In the instance onsite parking is affected due to recent weather events and can no longer be utilised (including the accessible parking area), patrons who have registered for an accessible parking space will be contacted via email with the pertinent information regarding offsite parking procedures.
MORE DETAILS ON THE SITE AND ACCESSIBILITY AT MG.LIVE